Dartmoor homeowner’s run of bad luck ends with surprise delivery of 500 litres of free heating oil
Mrs Julie Rickets, a retired resident from Sourton near Okehampton, is looking forward to a run of good fortune having been through the trauma of having her house flooded by a burst pipe, and receiving the shock news that her rural bungalow needed a new roof.
On top of having had trouble with her car, Julie needed a boost, which is exactly what she got last week when she discovered that she had become the latest winner of 500 litres of heating oil from Okehampton-based Moorland Fuels.
Unbeknown to her, as a Moorland Fuels Direct Debit customer, Julie had been automatically entered into its free Cosy Heating Club quarterly oil draw, resulting in a call out of the blue to let her know that she’d won.
Commenting on her unexpected luck, Julie said: “I couldn’t believe it when they rang! I had no idea I was entered into the draw, so when I got the call, it was a wonderful surprise! I’ve never won anything before and after the two years that I’ve had, it’s just what I needed.
“I’d only just finished paying for a new roof when a concealed pipe burst flooding four rooms, causing a lot of damage. Although I was insured, the excess alone was £500, plus I had to have the heating on constantly to help dry out the house. As a retired widow, it was a really hard start to the year, but now I’m hopeful that things are changing for the better and that my fortune is on the up.”
Julie added: “I look back on my decision to set up a Direct Debit account as one of the best things I’ve ever done as without that I wouldn’t have been entered into the draw. And with the cost of heating oil as it is because of what’s happening in the Gulf, the timing couldn’t have been better!
“Now, I can look forward to keeping warm with my greyhound who feels the cold terribly. She loves lying by the Rayburn, and I no longer need to worry about keeping it on. It’s a great relief!
Julie, who has a Cosy Connect monitor on her tank that alerts Moorland Fuels when it’s running low, and automatically orders a delivery, welcomed her latest heating oil arrival earlier this week, saying:
“My tank’s now nicely full, and that should tide me over for the months ahead. Living in one of the highest and coldest parts of Devon, knowing that I can keep warm means a lot to me. And with the money saved on my oil, I can even afford to go out and have a nice little celebratory meal with one of my friends. I can’t thank the team at Moorland Fuels enough for changing my fortune for the better!”
Since becoming employee-owned in 2022, Moorland Fuels, has introduced a series of new initiatives designed to reward its Devon and South West customers. Among these is its Cosy Heating Club customer reward scheme, which is free to join. This embodies Moorland Fuels’ customer and community-focussed manifesto and the businesses’ ‘What matters to you, matters to us’ mantra.
Customers setting up monthly Direct Debits with Moorland Fuels instantly become Cosy Heating Club Members. In addition to having the chance to win 500 litres of heating oil every quarter, members can also look forward to:
- Priority 5-day delivery services.
- The ability to order as little as 300l of heating oil.
- One free upgrade to premium heating oil per year.
- A free annual tank sponge to protect heating systems and boilers from damage caused by tank sludge.
- A free tank inspection on every delivery, ensuring safety and integrity; discounted oil tanks; eco-deliveries, and much more.
Cosy Heating Club members benefit from spreading the cost of heating their homes across the year using manageable monthly payments which helps to avoid large and unexpected bills.
Find out more by visiting www.moorlandfuels.co.uk
